Privacy Policy

1. Collected Information

We receive, collect and store information that you enter on our website or otherwise provide to us. In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; password; computer and internet information and purchase history. We may use tools to measure and collect browsing information, including page response time, total time spent visiting certain pages, page interaction information, and methods used to leave the page. We also collect personally identifiable information (including name, email, password, means of communication); payment details (including credit card information), comments, feedback, recommendations and personal profile.

When you carry out a transaction on our website, as part of the procedure, we collect the personal information you provide such as your name, address and email address. Your personal information will be used for the specific actions mentioned below only.

2. Purpose of use of collected information

To provide our Users with ongoing customer assistance and technical support;

To provide and operate the Services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or our business partners to provide and improve our respective services;
To comply with any applicable laws and regulations.

3. Storage, use and sharing of personal information of visitors to the Up2Pico website

Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information may be stored in the Wix.com database. Wix.com stores your information on firewall-secured servers.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by the PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

4. Communication with Up2Pico website visitors

We may contact you to notify you regarding your account, to assist you in resolving an issue relating to your account, to resolve a payment dispute, to collect fees or dues, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract in accordance with local laws. To this end, we may contact you via email, telephone, text messages and post.

5. List of cookies used

XSRF-TOKEN

Used for security reasons

session

Essential

Used for security reasons

session

Essential

svSession

Used in connection with user login

12 months

Essential

SSR-caching

Used to indicate the system from which the site was rendered

1 minute

Essential

_wixCIDX

Used for system monitoring/debugging

3 months

Essential

_wix_browser_sess

Used for system monitoring/debugging

session

Essential

consent policy

Used for cookie banner parameters

12 months

Essential

smSession

Used to identify connected site members

session

Essential

TS *

Used for security and anti-fraud reasons

session

Essential

bSession

Used to measure system effectiveness

30 minutes

Essential

fedops.logger.X

Used to measure stability/effectiveness

12 months

Essential

wixLanguage

Used on multilingual sites to save the user's language preference

12 months

functional

6. Right to delete collected data

If you do not want us to collect your personal information as much as possible, please contact us at go@up2pico.pt or send us a message to:

up2peak

Rua do Paco, 9

9940-360 São Roque do Pico

Portugal

7. Privacy Policy Updates

We have the right to modify this privacy policy at any time, so please check back regularly. Changes and clarifications will be immediately put into practice after the change on our website. If we make material changes to this policy, we will notify you so that you are aware of what information we collect and how we use it.

8. Additional information or omissions from the information presented

If you would like to: access, correct or delete any information we have collected about you, feel free to contact us at go@up2pico.pt or contact us at:

up2peak

Rua do Paco, 9

9940-360 São Roque do Pico

Portugal

Contact